Please choose from the menu below.
Terms and Conditions Menu
This Website is owned by DeNA Travel Australia Pty Ltd (“Company”). Customers ("Users") who use the Website shall observe the commonsense and decency in use of the Website.
The Company reserves the right to restrict or refuse the provision of any services to any Users if such Users infringes the rights of a third party, makes a false entry for Users registration disrupts, any aspect of the Company's services, or if the Company deems such Users’ actions inappropriate, including any violation of Membership Terms.
The booking and/or purchase by Users (“Orders”) are complete filling out Users’ information in the Website and Users made sure the completion screen of Orders or received the Orders mail from the Company.
Users acknowledge that the content of this Website, including but not limited to data, text, software, music, sound, photographs, video, graphics or other material contained in any form including but not limited to advertisements or commercially produced information presented to you through this Website, by the Company, or the Company’s advertisers or other content providers, is protected by copyright, trademarks, service marks, trade secrets, patents, database rights, moral rights, publicity rights, confidentiality or other proprietary rights and laws, belong to banyantree.com or such third party identified therein.
The following acts are prohibited:
The Company may terminate or suspend operation of the Website or any portion thereof in any of the following cases:
The Company may provide notice of maintenance and other services to this Website systems, which may result in suspension of or changes to this Website without prior notice.
Each User can change certain User data designated by the Company via the Website. When there is a change in the User's personal data, the User shall promptly change the relevant registration information. The Company shall not be responsible for any service disruption due to the User's failure or error in changing that User's personal data.
Please note that the Company shall not be responsible and will make no refund for any damage incurred by the Customer in the event of any of the following:
Users shall ensure that the Personal information submitted to us is complete, accurate, true and correct. The Company may collect the Personal information in the following ways:
The Company may use the Personal information for the following purposes:
The Company will take reasonable steps to protect the Personal information against unauthorized disclosure. Subject to the provisions of any applicable law, the Personal information may be disclosed, for the purposes listed above (where applicable), to the following entities or parties, whether they are located Australia or overseas:
The Company’s affiliated and or related corporations are based in Japan. The Personal information may be transferred to the Company’ affiliated corporations and appointed agents in Japan or other countries in connection with the Company’s performance of the contract with Users.
This Card Payment Settlement Agreement (hereinafter referred to as "Agreement") is provided by DeNA Travel Australia Pty Ltd., (the "Company") for credit card and debit card payment of the expenses in connection with the Travel Contract* by using the services provided on the "DeNA TRAVEL Website" of DeNA Travel Australia Pty Ltd., ("Website"). The credit or debit card payment is subject to your agreement and acceptance of this Agreement.
By making any payment by credit card or debit card, you are agreeing to the terms and conditions of this Agreement.
The Company accepts settlement of the Price* by credit card or debit card. The Company will outsource the payment processing operations to Worldpay
You are required to enter your card membership number (card number), name of the card account holder, card security number and card expiration date when paying by card.
Both Visa and MasterCard charge their member banks a fee for processing "foreign transactions". If you make card transactions and the recipient uses a bank located in a different country than the bank which issued your card, an international service assessment (Visa) or cross-border transaction fee (MasterCard) may be charged. The Company uses a bank in Australia. If your issuing bank is not located in Australia, your bank may or may not pass this fee on to you (the card user). If the fee is passed on, it must be disclosed. Before you buy, ask your bank if they pass on this fee to the card user.
The following cards*** are accepted by the Company and can be used for your payment:
If you make payment by credit card or debit card, you will be deemed to have agreed to the Company providing Worldpay with information about your booking, card membership number (card number), name of the card account holder, card security number, card expiration date and card transaction reference number.
The Travel Contract** will not be concluded unless payment by card is completed. Neither the Company nor the airline will assume any responsibility arising from failure to conclude the Contract.
Please enter the membership number (card number), name of the card account holder, security number, and expiration date of the card used for your payment properly.
If your payment is not completed due to improper entry, the Contract will not be concluded. In case of failure to make a card payment, please check the validity of your card with the card company. The Company shall not assume any responsibility arising from failure to conclude the Contract under any circumstances. The Company shall reserve the right to claim compensation from you for any damages due to your entering false card information or conducting any other acts considered inappropriate by The Company.
In the event of any of the following, the Company may cancel your booking without prior notice, and, in such case, the Company shall not assume any responsibility for any damages arising from said cancellation:
This Agreement may be revised by the Company at any time without prior notice.
This Agreement shall be effective from April 30, 2015 and thereafter for so long as the Company offers card settlement services.
(*) Except as set forth in this Agreement, the words and expressions shall have the same meaning as those set forth in DeNA TRAVEL "Terms and Conditions of Travel Contracts".
(**) The conclusion of the Contract shall not be affected by whether you received the confirmation e-mail or not.
(***) Cards may not be used for the payment of some products.
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
The Conditions may include, but are not restricted to:
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.
DENIED BOARDING:Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier's boarding priorities.
BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3300.00 per passenger, or the amount currently mandated by 14 CFR 254.5.
CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.
DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
Do not pack or carry onboard the items pictured below without checking with your carrier.
DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS.
CONTACT YOUR CARRIER FOR MORE INFORMATION.
Translations and other useful travel information are available on the IATA website:
Please note that we will undertake the provision of travel-related services upon your request, under the terms and conditions stated in this document.
Additional fees shall be charged in case of cancellation. Please apply for tickets after confirming the below details on fees and charges.
|DeNA TRAVEL Cancellation Handling Fee||AUD 140 (per ticket)*1|
|Administration Fee for Voluntary Change||AUD 140 (per ticket)|
|Administration Fee for Involuntary Change/Refund||at most AUD 30 (per ticket)|
|DeNA TRAVEL Cancellation Handling Fee||0|
|Consultation on Preparation of Travel Plan||AUD 50 for first 30 minutes (Basic Rate) and SGD 30 each additional 30 minutes|
|Preparation of Itinerary||AUD 30 per case|
|Preparation of Travel Products Price Estimate||AUD 30 per case|
|Request for Documents and Information after the Scheduled Itinerary has Been Completed||AUD 30 per sheet|
|Provision of Information Regarding Destination, Transportation and Accommodation, etc.||AUD 10 per sheet of materials (A4 Sheet Size)|
|Communicating with a Local Point of Contact upon Request of Customer||AUD 30 per case|
(As of May 2017)