Please note that we will undertake the provision of travel-related services upon your request, under the terms and conditions stated in this document.
Additional fees shall be charged in case of cancellation. Please apply for tickets after confirming the below details on fees and charges.
|DeNA TRAVEL Cancellation Handling Fee||AUD 50 (per ticket)*1|
|Administration Fee for Voluntary Change||AUD 100 (per ticket)|
|Administration Fee for Involuntary Change/Refund||at most AUD 30 (per ticket)|
|DeNA TRAVEL Cancellation Handling Fee||0|
|Consultation on Preparation of Travel Plan||AUD 50 for first 30 minutes (Basic Rate) and SGD 30 each additional 30 minutes|
|Preparation of Itinerary||AUD 30 per case|
|Preparation of Travel Products Price Estimate||AUD 30 per case|
|Request for Documents and Information after the Scheduled Itinerary has Been Completed||AUD 30 per sheet|
|Provision of Information Regarding Destination, Transportation and Accommodation, etc.||AUD 10 per sheet of materials (A4 Sheet Size)|
|Communicating with a Local Point of Contact upon Request of Customer||AUD 30 per case|
(As of May 2017)